Complaints
South Dublin Credit Union seeks to give our members the highest level of service every time they interact with us. In the unlikely event that a member is dissatisfied with the service we have provided, we have a policy for dealing with complaints according to the Rules of the Credit Union and current relevant legislation.
Our Complaints Policy
The South Dublin Credit Union Complaints Policy aims to ensure our members are informed and aware of the complaints’ procedure which exists for them within the Credit Union.
If you are dissatisfied with our service we ask you to tell us about it so we can quickly address your complaint in a fair and equitable manner and help us improve the service we offer to you and all other members.
We offer a positive customer service approach to all complaints received and provide a number of mechanisms for our members to make a complaint from initially making an informal complaint orally or in writing, to a formal meeting with a Complaints Officer, arbitration, referral to the Financial Services Ombudsman to application to the District Court to hear a dispute in certain circumstances.
A copy of South Dublin Credit Union’s full complaints policy and processes will be made available to any member on request.
If a member does not wish to make an informal/formal complaint to the credit union but would like to provide us with feedback or suggestions on how we can improve our service please fill out our feedback form.
